This policy summarises some of your key rights and provides information on cancellation and returns. It is not intended to replace the terms and conditions contained in our [insert link to online terms and conditions], which you should read carefully before you buy any digital content from us.
Can I cancel my order?
You can cancel your order within 14 days without giving a reason and get a full refund, provided that you have not started downloading or streaming the digital content.
What if I have started downloading or streaming the content?
You cannot cancel your order if you have already started to download or stream the digital content and will not be entitled to a refund unless the digital content is faulty. See What if my digital content is faulty? below.
How long do I have to cancel my order?
You have 14 days from the date of your order confirmation email.
How can I cancel my order?
If you want to cancel your order, you must let us know. You can do this by:
- contacting us by email using the contact details provided in How can I contact you? below, or
- filling out and submitting the online form available here jadeanne.com/cancellation-form — if you use this option, we will send you an email to let you know that we have received your cancellation request without delay
To meet the cancellation deadline, it is sufficient for you to send your cancellation request before the 14-day cancellation period has expired.
When will you issue the refund?
We will refund all payments received from you within 14 days of your cancellation request.
If you lost your right to cancel because you’ve already started downloading or streaming the digital content, you are not entitled to a refund unless the digital content is faulty. See What if my digital content is faulty? below.
How will you refund me?
We will issue the refund using the same payment method you used when you placed your order, unless you have expressly agreed otherwise.
In any case, you won’t incur any fees as a result of the refund.
What if my digital content is faulty?
The digital content that we supply to you must be as described, fit for purpose and of satisfactory quality.
If your digital content is faulty, you are entitled to a repair or a replacement.
If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
You must tell us about any fault or damage as soon as reasonably possible by contacting us using the contact details set out in How can I contact you? below.
How can I contact you?
If you have any questions or would like to talk to us, please contact us by: