Copy of Copy of Untitled (6)

Contents

  1. Introduction.................................................................................................................................................................. 4
  2. Information we give you............................................................................................................................................ 5
  3. Your privacy and personal information................................................................................................................ 6
  4. Ordering services from us......................................................................................................................................... 6
  5. Right to cancel.............................................................................................................................................................. 7
  6. Effects of cancellation................................................................................................................................................. 9
  7. Carrying out of the services.................................................................................................................................... 10
  8. Payment....................................................................................................................................................................... 10
  9. Nature of the services.............................................................................................................................................. 11
  10. Faulty services........................................................................................................................................................... 12
  11. End of the contract.................................................................................................................................................... 13
  12. Limit on our responsibility to you........................................................................................................................ 13
  13. Disputes....................................................................................................................................................................... 13
  14. Third party rights...................................................................................................................................................... 14

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you may be charged for what you’ve used.The Consumer Rights Act 2015 says: 

you can ask us to repeat or fix the services if they are not carried out with reasonable care and skill, or get some money back if we can’t fix it;

if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable;

if a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We’, ‘us’ or ‘our’ means [insert full legal name]; and
  • You’ or ‘your’ means the person using our site to buy services from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

  • email hello@jadeanne.com (emails will be responded to, Monday to Saturday: 9:30 am to 2.30 pm);

Who are we?

We are Jade Anne Elizabeth Dover trading as Jade Anne Coaching.Our registered office is at: 10 Oastview, Rainham, Kent, ME88JQ 

The details of this contract will not be filed with any relevant authority by us.

  1. Introduction
    • If you buy services on our site you agree to be legally bound by this contract.
    • This contract is only available in English. No other languages will apply to this contract.
    • When buying any services you also agree to be legally bound by:
      • our website terms and conditions [and any documents referred to in them];
      • extra terms which may add to, or replace some of, this contract. This may happen for [insert the relevant, eg security, legal or regulatory reasons]. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply; and
      • specific terms which apply to certain services. If you want to see these specific terms, please visit the relevant webpage for the services which can be found at www.jadeanne.com/terms-and-conditions, at any time during the online checkout process.

All of the above documents form part of this contract as though set out in full here.

  1. Information we give you
    • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
      • click on the ‘terms and conditions’ button;
      • read the acknowledgement email (see clause 3); or
      • contact us using the contact details at the top of this page.
    • The key information we give you by law forms part of this contract (as though it is set out in full here).
    • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  2. Your privacy and personal information
    • Our Privacy Policy is available at jadeanne.com/privacy-policy
    • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  3. Ordering services from us
    • Below, we set out how a legally binding contract between you and us is made.
    • You place an order on the site by clicking the buy button. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
    • When you place your order at the end of the online checkout process eg when you click on the pay now button, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
    • We may contact you to say that we do not accept your order. This is typically for the following reasons:
      • we cannot carry out the services (this may be because, for example, we have a shortage of staff);
      • we cannot authorise your payment;
      • you are not allowed to buy the services from us;
      • we are not allowed to sell the services to you; or
      • there has been a mistake on the pricing or description of the services.
    • We will only accept your order when we email you to confirm this. At this point:
      • a legally binding contract will be in place between you and us; and
      • we will provide the services as agreed during the online checkout process.
  1. Right to cancel
    • You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period. This is further explained in clauses 6 and 5.7 below.
    • The cancellation period will expire after 14 days from the day of the conclusion of the contract.
    • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by email using the contact details at the top of this contract.
    • You can also electronically fill in and submit the model cancellation form or any other clear statement on our website www.jadeanne.com/cancellation-form. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (eg by email) without delay.
    • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
    • We will not start providing the services during the 14-day cancellation period unless you ask us to. When you place an order for services, you will be given the option to tick a box to request for us to start providing the services during the cancellation period. By ticking the box, you acknowledge that you will lose your right to cancel this contract once the services are fully performed (ie the work is completed). If you do not tick the box, we will not be able to start providing the services to you until the cancellation period has expired. We are not obliged to accept your request.
    • This means that if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.
    • This does not affect the rights you have if your services are faulty. A summary of these rights is provided at the top of this contract. See also clause 10
  2. Effects of cancellation
    • If you cancel this contract, we will reimburse to you all payments received from you unless you requested for us to start providing the services during the cancellation period, in which case you must pay us:
      • for the services we provided up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the services performed up to that point in comparison with the full price under this contract; or
      • the full price under this contract, if you lost your right to cancel this contract because the services were fully performed (ie the work was completed) during the cancellation period.
    • We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  3. Carrying out of the services
    • We must carry out the services by the time or within the period set out during the online checkout process and in the Confirmation Email (see clause 5). If you and we have agreed no time or period, this will be within a reasonable time.
    • Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed.
  4. Payment
    • We accept credit cards and debit cards and bank transfer only. We do not accept cash.
    • We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    • Your credit card or debit card will only be charged when you have clicked to confirm payment.
    • All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
      • Verified by Visa: https://www.visa.co.uk/pay-with-visa/featured-technologies/verified-by-visa.html;
      • Mastercard®SecureCodeTM: https://www.mastercard.co.uk/en-gb/personal/safety-security/identity-check.html; or
      • American Express SafeKey: https://www.americanexpress.com/uk/security/safekey/.
    • If your payment is not received by us under clause 3, we may charge interest on any balance outstanding at the rate of 40% percentage points per year above The Bank of England base rate. We will email you to let you know if we intend to do this.
    • Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
    • The price of the services:
      • is in pounds sterling (£) (GBP);
  1. Nature of the services
    • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:
      • the services must be carried out with reasonable care and skill;
      • you must pay a reasonable price for the services, and no more, if you and we haven’t fixed a price for the services; and
      • we must carry out the services within a reasonable time, if you and we haven’t fixed a time for the services to be carried out.
    • We must provide you with services that comply with your legal rights.
  2. Faulty services
    • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
      • visit our webpage: https://jadeanne.com/our-promises-to-you/
      • contact us using the contact details at the top of this page; or
      • visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
    • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    • Please contact us using the contact details at the top of this contract if you want:
      • us to repeat the services;
      • us to fix the services; or
      • a price reduction.
  1. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  1. Limit on our responsibility to you
    • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      • losses that:
        • were not foreseeable to you and us when the contract was formed;
        • were not caused by any breach on our part;
      • business losses; and
      • losses to non-consumers.
  1. Disputes
    • We will try to resolve any disputes with you quickly and efficiently.
    • If you are unhappy with:
      • the services;
      • our service to you generally; or
      • any other matter,

please contact us as soon as possible.

  • If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
    • let you know that we cannot settle the dispute with you; and
    • give you certain information required by law about our alternative dispute resolution provider.
    • If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
  • The laws of England and Wales will apply to this contract.
  1. Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

Website cancellation and returns policy for digital content

This policy summarises some of your key rights and provides information on cancellation and returns. It is not intended to replace the terms and conditions contained in our [insert link to online terms and conditions], which you should read carefully before you buy any digital content from us.

Can I cancel my order?

You can cancel your order within 14 days without giving a reason and get a full refund, provided that you have not started downloading or streaming the digital content.

What if I have started downloading or streaming the content?

You cannot cancel your order if you have already started to download or stream the digital content and will not be entitled to a refund unless the digital content is faulty. See What if my digital content is faulty? below.

How long do I have to cancel my order?

You have 14 days from the date of your order confirmation email.

How can I cancel my order?

If you want to cancel your order, you must let us know. You can do this by:

  • contacting us by email using the contact details provided in How can I contact you? below, or
  • filling out and submitting the online form available here jadeanne.com/cancellation-form — if you use this option, we will send you an email to let you know that we have received your cancellation request without delay

To meet the cancellation deadline, it is sufficient for you to send your cancellation request before the 14-day cancellation period has expired.

When will you issue the refund?

We will refund all payments received from you within 14 days of your cancellation request.

If you lost your right to cancel because you’ve already started downloading or streaming the digital content, you are not entitled to a refund unless the digital content is faulty. See What if my digital content is faulty? below.

How will you refund me?

We will issue the refund using the same payment method you used when you placed your order, unless you have expressly agreed otherwise.

In any case, you won’t incur any fees as a result of the refund.

What if my digital content is faulty?

The digital content that we supply to you must be as described, fit for purpose and of satisfactory quality.

If your digital content is faulty, you are entitled to a repair or a replacement.

If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

You must tell us about any fault or damage as soon as reasonably possible by contacting us using the contact details set out in How can I contact you? below.

How can I contact you?

If you have any questions or would like to talk to us, please contact us by: