Copy of Copy of Untitled (2)

Don't you hate it when you want to find all the contacts, promises and legal information relating to a business you're working with and they make it really difficult to find?

Yes me too!

So below are quick links for you to access everything you need. If you can't find what you are looking for please email: hello@jadeanne.com and we will be happy to help.

Jade Anne Coaching & The Agency

Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our [insert link to Website Privacy Policy] which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

This website is operated by Jade Anne and Ready Steady Websites trading as Jade Anne Coaching. We have two divisions; Jade Anne coaching which is marketing and mindset coaching and therapy and The Agency which is a marketing agency.

Our website

This cookie policy only relates to your use of our website, www.jadeanne.com.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to eg make additional products and services available to you. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Consent to use cookies and changing settings

We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (eg essential cookies to improve your user experience and ensure marketing is targeted to your needs and interests. For example to enable you to put items in your shopping basket and use our check-out process.

You can withdraw any consent to the use of cookies or manage any other cookie preferences by contacting us using the contact details above.

Our use of cookies

The table below provides more information about the cookies we use and why:

 

Third party access to the cookies

Most of our data we collect directly from you.

The only time we receive data from a third party is when work is referred to us from another company. The information we are given is minimal and only what is necessary to make contact with you; name and email address or phone number. In this situation, when we first have direct contact with you, we will ensure the information we have about you is correct and we will only use the data in relation to the work we are undertaking for you and on occasion under the lawful basis of legitimate interest as outlined above.

When we have a contract with you, on occasion we have to share some of your data with third parties in line with legal obligations such as for accounting and tax purposes. When doing this we will only share what is necessary.

We use third party software on occasion when processing some of your data. The software companies that we use comply with GDPR. They are:

ConvertKit (https://help.convertkit.com/article/661-compliance-with-gdpr)

How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

How to contact us

If you have any questions about this cookie policy or the information we hold about you then please contact us. Please contact out Data Protection Officer Jade Dover, send an email to hello@jadeanne.com

Changes to this policy

This policy was published on 15th February 2021 and last updated on 15th February 2021.

We may change this policy from time to time, when we do we will inform you via email.

Financial Disclaimer

None of the products or services purchased through Jade Anne Coaching and The Agency are a “get rich quick scheme”. Every effort has been made to accurately represent the products and services and their potential however there is no guarantee that you will earn any money using the ideas and techniques that you learn.

Examples in these materials are not to be interpreted as a promise or a guarantee of earnings.

Earning potential is entirely dependent on the way you use our products, ideas and techniques.

Your level of success in attaining the results claimed in our materials depends entirely upon the time you devote to the program, your application of its ideas and techniques, your finances, your business, your knowledge and various other skills.

Since these factors differ according to individuals, we cannot guarantee your success or income level. Nor are we responsible for any of your actions.

We may use words such as “anticipate,” “estimate,” “expect,” “project,” “intend,” “plan,” “believe,” and other words or terms of similar meaning to indicate the earnings or financial performance only and these are not intended to be held as a warranty or representation by us is any respect of your outcome.

Privacy Policy

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This privacy policy is divided into the following sections:

•                  Who we are

•                  Our website

•                  Our collection and use of your personal information

•                  Transfer of your information out of the UK and EEA

•                  Cookies and similar technologies

•                  Marketing

•                  Your rights

•                  Keeping your personal information secure

•                  How to complain

•                  Changes to this website privacy policy

•                  How to contact us

•                  Do you need extra help?

Who we are

We are Jade Anne Coaching and for more information see www.jadeanne.com.

We collect, use and are responsible for certain personal information about you due to the General Data Protection Regulations which apply across the European Union and the United Kingdom.

We are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, www.jadeanne.com

Throughout our website we may link to other websites owned and operated by certain trusted third parties to eg make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website see ‘Cookie’  below.

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

•                  your name, address and contact details

•                  date of birth

•                  bank account and payment details

•                  details of any feedback you give us by phone, email, post or via social media

•                  information about the services we provide to you

•                  your account details, such as username, login details

•                  insert other types as appropriate

We use this personal information to:

•                  create and manage your account with us

•                  verify your identity

•                  provide goods and services to you

•                  customise our website and its content to your particular preferences

•                  notify you of any changes to our website or to our services that may affect you

•                  improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

•                  consent: where you have given us clear consent for us to process your personal information for a specific purpose

•                  contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

•                  legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

•                  vital interests: where our use of your personal information is necessary to protect you or someone else’s life

•                  public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law

•                  legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

We routinely share categories of personal data shared eg your name and delivery address details with our third party suppliers. For a list of our third party supplier please email hello@jadeanne.com

This data sharing enables them to despatch the goods you ordered directly to you.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

We require you to provide eg name, address, delivery address etc to enable us to send you correspondence relating to products or services that you have purchased. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies [and [insert details of any similar technologies, eg web beacons, action tags, single-pixel gifs]] on our website. These [insert details, eg help us recognise you and your device and store some information about your preferences or past actions].

For further information on cookies [and [insert details of any similar technologies, eg web beacons, action tags, single-pixel gifs]], our use of [insert, eg refer to ‘cookies’ and/or to relevant similar technologies], when we will request your consent before placing them and how to disable them, please see our Cookie Policy on this page.

Marketing

We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

—contacting us at hello@jadeanne.com

—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

It may take up to 3 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulations you have a number of important rights free of charge. In summary, those include rights to:

•                  fair processing of information and transparency over how we use your use personal information

•                  access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

•                  require us to correct any mistakes in your information which we hold

•                  require the erasure of personal information concerning you in certain situations

•                  receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

•                  object at any time to processing of personal information concerning you for direct marketing

•                  object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

•                  object in certain other situations to our continued processing of your personal information

•                  otherwise restrict our processing of your personal information in certain circumstances

•                  [claim compensation for damages caused by our breach of any data protection laws]

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

•                  Email hello@jadeanne.com to communicate with our Data Protection Officer

•                  let us have enough information to identify you eg account number, user name, registration details

•                  let us have proof of your identity and address a copy of your driving licence or passport and a recent utility or credit card bill, and

•                  let us know the information to which your request relates including any account or reference numbers, if you have them

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we OR our Data Protection Officer can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].

Changes to this privacy policy

This privacy policy was published on 15th February 2021 and last updated on 15th February 2021.

We may change this privacy policy from time to time, when we do we will inform you via email.

How to contact us

Please contact Jade Anne, our Data Protection Officer, if you have any questions about this privacy notice or the information we hold about you.

Please send an email to hello@jadeanne.com

Terms and conditions for the supply of online services

Contents

  1. Introduction.................................................................................................................................................................. 4
  2. Information we give you............................................................................................................................................ 5
  3. Your privacy and personal information................................................................................................................ 6
  4. Ordering services from us......................................................................................................................................... 6
  5. Right to cancel.............................................................................................................................................................. 7
  6. Effects of cancellation................................................................................................................................................. 9
  7. Carrying out of the services.................................................................................................................................... 10
  8. Payment....................................................................................................................................................................... 10
  9. Nature of the services.............................................................................................................................................. 11
  10. Faulty services........................................................................................................................................................... 12
  11. End of the contract.................................................................................................................................................... 13
  12. Limit on our responsibility to you........................................................................................................................ 13
  13. Disputes....................................................................................................................................................................... 13
  14. Third party rights...................................................................................................................................................... 14

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you may be charged for what you’ve used.

The Consumer Rights Act 2015 says:

you can ask us to repeat or fix the services if they are not carried out with reasonable care and skill, or get some money back if we can’t fix it;

if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable;

if a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We’, ‘us’ or ‘our’ means [insert full legal name]; and
  • You’ or ‘your’ means the person using our site to buy services from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

  • email hello@jadeanne.com (emails will be responded to, Monday to Saturday: 9:30 am to 2.30 pm);

Who are we?

We are Jade Anne Elizabeth Dover trading as Jade Anne Coaching.

Our registered office is at: 10 Oastview, Rainham, Kent, ME88JQ

The details of this contract will not be filed with any relevant authority by us.

  1. Introduction
    • If you buy services on our site you agree to be legally bound by this contract.
    • This contract is only available in English. No other languages will apply to this contract.
    • When buying any services you also agree to be legally bound by:
      • our website terms and conditions [and any documents referred to in them];
      • extra terms which may add to, or replace some of, this contract. This may happen for [insert the relevant, eg security, legal or regulatory reasons]. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply; and
      • specific terms which apply to certain services. If you want to see these specific terms, please visit the relevant webpage for the services which can be found at www.jadeanne.com/terms-and-conditions, at any time during the online checkout process.

All of the above documents form part of this contract as though set out in full here.

  1. Information we give you
    • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
      • click on the ‘terms and conditions’ button;
      • read the acknowledgement email (see clause 3); or
      • contact us using the contact details at the top of this page.
    • The key information we give you by law forms part of this contract (as though it is set out in full here).
    • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  2. Your privacy and personal information
    • Our Privacy Policy is available at jadeanne.com/privacy-policy
    • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  3. Ordering services from us
    • Below, we set out how a legally binding contract between you and us is made.
    • You place an order on the site by clicking the buy button. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
    • When you place your order at the end of the online checkout process eg when you click on the pay now button, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
    • We may contact you to say that we do not accept your order. This is typically for the following reasons:
      • we cannot carry out the services (this may be because, for example, we have a shortage of staff);
      • we cannot authorise your payment;
      • you are not allowed to buy the services from us;
      • we are not allowed to sell the services to you; or
      • there has been a mistake on the pricing or description of the services.
    • We will only accept your order when we email you to confirm this. At this point:
      • a legally binding contract will be in place between you and us; and
      • we will provide the services as agreed during the online checkout process.
  1. Right to cancel
    • You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period. This is further explained in clauses 6 and 5.7 below.
    • The cancellation period will expire after 14 days from the day of the conclusion of the contract.
    • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by email using the contact details at the top of this contract.
    • You can also electronically fill in and submit the model cancellation form or any other clear statement on our website www.jadeanne.com/cancellation-form. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (eg by email) without delay.
    • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
    • We will not start providing the services during the 14-day cancellation period unless you ask us to. When you place an order for services, you will be given the option to tick a box to request for us to start providing the services during the cancellation period. By ticking the box, you acknowledge that you will lose your right to cancel this contract once the services are fully performed (ie the work is completed). If you do not tick the box, we will not be able to start providing the services to you until the cancellation period has expired. We are not obliged to accept your request.
    • This means that if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.
    • This does not affect the rights you have if your services are faulty. A summary of these rights is provided at the top of this contract. See also clause 10
  2. Effects of cancellation
    • If you cancel this contract, we will reimburse to you all payments received from you unless you requested for us to start providing the services during the cancellation period, in which case you must pay us:
      • for the services we provided up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the services performed up to that point in comparison with the full price under this contract; or
      • the full price under this contract, if you lost your right to cancel this contract because the services were fully performed (ie the work was completed) during the cancellation period.
    • We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  3. Carrying out of the services
    • We must carry out the services by the time or within the period set out during the online checkout process and in the Confirmation Email (see clause 5). If you and we have agreed no time or period, this will be within a reasonable time.
    • Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed.
  4. Payment
    • We accept credit cards and debit cards and bank transfer only. We do not accept cash.
    • We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    • Your credit card or debit card will only be charged when you have clicked to confirm payment.
    • All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
      • Verified by Visa: https://www.visa.co.uk/pay-with-visa/featured-technologies/verified-by-visa.html;
      • Mastercard®SecureCodeTM: https://www.mastercard.co.uk/en-gb/personal/safety-security/identity-check.html; or
      • American Express SafeKey: https://www.americanexpress.com/uk/security/safekey/.
    • If your payment is not received by us under clause 3, we may charge interest on any balance outstanding at the rate of 40% percentage points per year above The Bank of England base rate. We will email you to let you know if we intend to do this.
    • Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
    • The price of the services:
      • is in pounds sterling (£) (GBP);
  1. Nature of the services
    • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:
      • the services must be carried out with reasonable care and skill;
      • you must pay a reasonable price for the services, and no more, if you and we haven’t fixed a price for the services; and
      • we must carry out the services within a reasonable time, if you and we haven’t fixed a time for the services to be carried out.
    • We must provide you with services that comply with your legal rights.
  2. Faulty services
    • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
      • visit our webpage: https://jadeanne.com/our-promises-to-you/
      • contact us using the contact details at the top of this page; or
      • visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
    • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    • Please contact us using the contact details at the top of this contract if you want:
      • us to repeat the services;
      • us to fix the services; or
      • a price reduction.
  1. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  1. Limit on our responsibility to you
    • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      • losses that:
        • were not foreseeable to you and us when the contract was formed;
        • were not caused by any breach on our part;
      • business losses; and
      • losses to non-consumers.
  1. Disputes
    • We will try to resolve any disputes with you quickly and efficiently.
    • If you are unhappy with:
      • the services;
      • our service to you generally; or
      • any other matter,

please contact us as soon as possible.

  • If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
    • let you know that we cannot settle the dispute with you; and
    • give you certain information required by law about our alternative dispute resolution provider.
    • If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
  • The laws of England and Wales will apply to this contract.
  1. Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

Website cancellation and returns policy for digital content

This policy summarises some of your key rights and provides information on cancellation and returns. It is not intended to replace the terms and conditions contained in our [insert link to online terms and conditions], which you should read carefully before you buy any digital content from us.

Can I cancel my order?

You can cancel your order within 14 days without giving a reason and get a full refund, provided that you have not started downloading or streaming the digital content.

What if I have started downloading or streaming the content?

You cannot cancel your order if you have already started to download or stream the digital content and will not be entitled to a refund unless the digital content is faulty. See What if my digital content is faulty? below.

How long do I have to cancel my order?

You have 14 days from the date of your order confirmation email.

How can I cancel my order?

If you want to cancel your order, you must let us know. You can do this by:

  • contacting us by email using the contact details provided in How can I contact you? below, or
  • filling out and submitting the online form available here jadeanne.com/cancellation-form — if you use this option, we will send you an email to let you know that we have received your cancellation request without delay

To meet the cancellation deadline, it is sufficient for you to send your cancellation request before the 14-day cancellation period has expired.

When will you issue the refund?

We will refund all payments received from you within 14 days of your cancellation request.

If you lost your right to cancel because you’ve already started downloading or streaming the digital content, you are not entitled to a refund unless the digital content is faulty. See What if my digital content is faulty? below.

How will you refund me?

We will issue the refund using the same payment method you used when you placed your order, unless you have expressly agreed otherwise.

In any case, you won’t incur any fees as a result of the refund.

What if my digital content is faulty?

The digital content that we supply to you must be as described, fit for purpose and of satisfactory quality.

If your digital content is faulty, you are entitled to a repair or a replacement.

If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

You must tell us about any fault or damage as soon as reasonably possible by contacting us using the contact details set out in How can I contact you? below.

How can I contact you?

If you have any questions or would like to talk to us, please contact us by:

Website terms and conditions

  1. About our terms
    • These terms and conditions of use (Terms) explain how you may use this website and any of its content (Site). These Terms apply between [insert name of website operator] (we, us or our) and you, the person accessing or using the Site (you or your).
    • You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.
    • The Site is provided by us to you free of charge for information or entertainment purposes only. OR These Terms apply to any parts of the Site, its functionality and content provided to you free of charge for information or entertainment purposes only.
    • If you order any goods, services or digital content from the Site or if you buy a subscription or membership to access restricted parts of the Site, separate terms and conditions will apply as set out here www.jadeanne.com/terms-and-conditions.
  2. About us
    • We are Jade Anne Coaching. Our registered office is at 10 Oastview, Rainham, Kent ME88JQ.
    • If you have any questions about the Site, please contact us by:
      • sending an email to hello@jadeanne.com
      • filling out and submitting the online form available here jadeanne.com/contact
  1. Using the site
    • The Site is for your personal and non-commercial use only.
    • You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
    • We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
    • We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the top of this page.
    • As a condition of your use of the Site, you agree to comply with our Acceptable Use and agree not to:
      • misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
      • attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.
    • We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
  2. Registration and password security
    • Use of the Site may require registration, particularly in order to access restricted areas of the Site.
    • We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.
    • You are responsible for making sure that your password and any other account details are kept secure and confidential.
    • If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
    • Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at jadeanne.com/privacy-policy
  3. Infringing content
    • We will use reasonable efforts to:
      • delete accounts which are being used in an inappropriate manner or in breach of these Terms; and
      • identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of our Acceptable Use terms listed above

when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.

  • If you believe that any content which is distributed or published by the Site is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.
  1. Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at www.jadeanne.com/privacy-policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

  1. Ownership, use and intellectual property rights
    • The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.
    • We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
    • Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
  2. Software
    • Software may be made available for you to download in order for the Site to work better. You will be granted a limited, non-exclusive licence to use any such software, subject to you agreeing to the terms and conditions that apply to such software (sometimes known as an ‘end user licence agreement’ or ‘EULA’).
    • You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be able to download the software.
    • You should read any terms and conditions carefully. They may contain provisions that set out your legal rights (for example, under the Consumer Rights Act 2015), your legal responsibilities when using the software, the software provider’s legal responsibilities and any limitations on the software provider’s legal responsibilities to you.
    • Any software made available on the Site is solely for your personal, non-commercial use.
    • Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any other terms and conditions that apply to it) is expressly prohibited and may result in civil and criminal penalties.
  3. Submitting information to the site
    • While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.
    • Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
  4. Accuracy of information and availability of the site
    • We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
    • We may suspend or terminate access or operation of the Site at any time as we see fit.
    • Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.
    • While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.
  5. Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

  1. Limitation on our liability
    • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      • losses that were not foreseeable to you and us when these Terms were formed;
      • losses that were not caused by any breach on our part;
      • business losses; and
      • losses to non-consumers.
  1. Events beyond our control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

  1. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

  1. Variation
    • No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15.
    • We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
  2. Disputes
    • We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.